Roadshow BMW

I first want to thank you and Roadshow BMW for a fantastic buying experience. I grew up in the car business , have bought numerous vehicles over the years, been in sales myself for over 30 years and will say this ....Without a doubt this was the easiest and best buying experience I have EVER had buying a vehicle . Austin Haynes was absolutely fantastic and did his job just as it should have been done. Even though he is new to the car business he made this experience simple and easy. He listened and did exactly as we asked. He wasn't pushy nor did he waste our time with soft closes and a bunch of qualifying sales questions. Austin, without a doubt, will be a great asset to Roadshow and we are super pleased with his service. In addition , i would also like to thank Brad Sells, the manager, for great service , easy negotiations and overall a great experience. Great service and the best experience i have ever had buying a vehicle!

Took my car to bmw roadshow because after driving my car, I would see 2 puddles of liquid on the floor from the bottom of the car. I paid for them to diagnose it as I suspected a coolant leak as it wasn’t thick or oily enough to be an oil leak. They came back saying there’s no coolant leak as it passed the pressure test. They confirmed they saw the liquid and that it was just condensation from running the AC during the heat. I still didn’t feel right about the liquid appearing in 2 locations. I decided to inspect it myself. I dropped the shield that’s underneath the coolant reservoir (car was cool, didn’t run beforehand) Placed a cardboard underneath. Came back 10 minutes later and saw 2 drops on the cardboard. Looked RIGHT in the direction where the drops would appear to find a coolant drain plug with liquid on it. (No drip lines from above). Noticed the plug wasn’t fully secured as I could see liquid coming from the sides of the plug and the tab on the plug not resting on the tab of the reservoir (highlight in white in the photo, basically I had another turn to go before both tabs touched confirming a proper secure). Makes sense why it passed the pressure test cause it’s a slow leak but did the technicians really not think to look to make sure a drain plug was fully secured? That simple overlook really gave me 0 confidence in their ability to accurately diagnose a problem. I figured it out in 20 minutes of work (10 to get my tools and to get under the car, and 10 to wait around) while they had extra time and fancier equipment. After tightening the drain plug and driving around that solved one of the puddles. I will say that although they aren’t as technical as they should be, I did enjoy the customer service and the transparency they provide by giving you video footage of the multipoint inspection. The misdiagnosis is a bit of a concern tho.

I recently just purchased a new vehicle at Roadshow BMW, and to say the process and people there are worth a five star review is an understatement! Wes Montague was the salesman who took care of us and from the very beginning, he helped us with everything we needed and truly made buying a car such an easy going, enjoyable experience. From discussing things virtually, to doing everything he could to keep us satisfied throughout the process- he made buying my first car the best experience ever! As long as I continue to get the same experience I’ve gotten with BMW thus far, I’m a customer for the long haul! Thanks Roadshow BMW!